Fire Mutual Aid dispatched 19,439 incidents in 2015. There were 17,955 incidents in 2014. In 2013 there were 16,547 incidents dispatched. This was an increase of 1484 calls in 2015. From 2013 to 2015 the call increase was 2892 calls. An incident can range from a single unit response to a multiple alarm fire with many agencies responding. There is a lot of "behind the scenes" activity that the dispatchers perform for each of those incidents as well as many non-emergency phone calls that are answered every hour of every day.Happy New Year to all of our followers.