Southwestern NH District Fire Mutual Aid Dispatch Center dispatched 16,613 incidents in 2012. From calls that involved a single piece of apparatus responding to calls that involved many towns responding to a multi alarm building fire, each incident involves receiving and making phone calls and can involve up to 100 or more radio transmissions. Quite often these incidents seem to happen at the same time, bringing more of a challenge to the dispatchers on duty. When an incident is not being dispatched and tracked, the phones are still ringing for various reasons. We at Fire Mutual Aid, from the command staff to the dispatchers to the radio repair technicians take great pride in our profession and strive to do the best job we can for the citizens and responders that we are here to serve 24 hours a day, 7 days a week. From all of us, please have a safe and happy 2013.